Skip to Content

STANDARD TERMS AND CONDITIONS OF COACHING SERVICES

1. Introduction

Welcome to our English coaching service. These Terms and Conditions govern the use of our services in Vietnam. By enrolling in our coaching programs, you agree to be bound by these terms.

2. Services Offered

We provide personalized English coaching for various levels, including beginner, intermediate, and advanced. Our services include, but are not limited to:

  • One-on-one coaching
  • Group classes
  • Online or in-person sessions
  • Specialization in English communication skills

3. Enrollment and Payment

  • Enrollment is subject to availability and confirmation of payment.
  • Fees must be paid in advance as per the course pricing listed on our website or communicated via email.
  • Payments are non-refundable unless specified under our refund policy (see section 5).

4. Scheduling and Cancellation

  • Sessions are scheduled based on mutual agreement between the coach and the student.
  • Any cancellation or rescheduling must be done at least 24 hours in advance. Failure to notify within this timeframe will result in a forfeited session without refund.
  • In the case of emergency cancellations by the coach, students will be offered a make-up session at no additional charge.

5. Refund Policy

  • Full refunds are available if the student withdraws within 7 days of enrollment, provided no coaching sessions have been attended.
  • After 7 days, partial refunds may be issued based on the number of sessions completed.
  • No refunds will be issued after 50% of the course has been completed, regardless of attendance.

6. Code of Conduct

Students are expected to maintain professionalism and respect during coaching sessions. Any inappropriate behavior may result in termination of services without refund.

7. Intellectual Property

All course materials provided, including handouts, videos, and recorded lessons, are the intellectual property of the coaching service and must not be redistributed without permission.

8. Privacy Policy

Your personal information, including contact details and any information shared during coaching sessions, will be kept confidential and used solely for the purposes of providing our services.

9. Limitation of Liability

While we strive to provide the highest quality of coaching, we do not guarantee specific outcomes, including test results or language proficiency improvements. Our liability is limited to the cost of the service paid.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Vietnam. Any disputes arising out of the use of our services will be subject to the exclusive jurisdiction of the courts of Vietnam.

11. Amendments

We reserve the right to update these Terms and Conditions from time to time. Students will be notified of any significant changes before they take effect.

By enrolling in our English coaching program, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.